What is the use of after hour service???

During the week I requested R100(A) electrical voucher. the system send me a token witch the meter rejected. So I sms R150(B), the system sends me another token. Again my meter rejects it. I phone Impact services and the lady kindly arranges for my 1st R100 to be fixed and resend. As se confirmed that there was a batch of numbers that were faulty. <br> <br> My meter accepts new R100 token. <br> 1 week later n sms again for R150 token and it works. Not Realising that my (B) has not been refunded <br> <br> My problem now. I have now somehow run out of units, yes that's my fault for not looking. But now my account is empty and it dawns upon me that (B) was never refunded to me. Impact closed on weekends<br> <br> So I phone ***:<br> Not one of the numbers they give you can assist me. Only office hours<br> *** does not answer<br> *** tells me straight, meneer bel asb weer die nommer en luister na die band op name<br> <br> Now I am sitting without power due to impact's system problem. If you have such a big impact on clients lives, don't you think you should be open on weekends? MET MENSE WAT JOU RERIG KAN HELP