VERY POOR SERVICE

Zero rating from me. On the 18th of May I sent an email of service request as my meter box did not want to respond to reset, check balance and even load new units bought. It kept on showing the old amount and when I try to reset it says success failed. This is the 4th time in a year I am experiencing this in the complex I am renting. They meter boxes looks old hence we are also suffering to this. I switched off and took all the plugs out of the wall sockets, switched down the main box plugs but no success. I was once told to go to the neighbors for connection and still failed. People in this area are also complaining about this meter boxes problem. Impact only decided to respond to my email on the 20th asking if I was sorted, a very poor service indeed, I was not sorted as I can't load new units. I responded to say no one came through to assist and they did not respond back afterwards. Only today 24th morning I am receiving an email with the same instructions I did before with no success instead of them sending a technician to resolve the matter. I also bought units but I failed I failed to load. When I got home today 24th the meter box went officially off off, I phoned after hour Nr pta north area, a guy on after hours duty gave instructions which all failed. I went to the neighbors and the box does not want to be reset still. The after hour guy promised to come home and fix from 17:45 pm till now 10:01pm, when I call him he says he is near and coming with no sign. Called him more that 4 times and waited, no help. Impact metering I am very very disappointed in your service. And I am in the dark.