Utter Disgust.

I moved into our new home beginning April this year and recived my fires electrical bill which was approxomately R1700. As the following months progressed my bill almost tripiled xto the amount where I couldn't keep up and also to add nothing had changed in my household with regards to appliences. We cook with gas and I have a geyser timer which I have set to twice daily for an hour at a time and also we have continous load shedding which technically counter act the usage. Last month I was unable to pay the full amount on my bill (R4766,16) due to the fact I have numerous overheads which need to be taken care of, there after my power was cut two days before I recived my salary only to to told I would need to pay R830 connection fee ontop of the R1400 I still owed. With a lot of back and forth I managed to have my power restored NOT by impact personelle but the CARE TAKER of the complet (DOES NOT WORK FOR IMPACT) so my question is does the R830 go to the CARE TAKER or IMPACT? I then proceeded to contact Impact regarding this (Sandra Calitz) and was completley brushed off, I requested that the R830 be added to my current account to assist with the shortfalll only to be ignored. Today I recived a wopping surprise when I recived my monthly bill, an additional charge of R3510.00 INCREASE DEPOSIT which I have no idea of and no explanation was given as to why this was added. this now brings my bill way over R7000 for the month of December where I have only used R1371.91 of POWER!!!!!!!!!! Can SOMEONE PLEASE EXPLAIN TO ME HOW THIS IS ALLOWED?????????????????????????? I am requesting to speak to a manager and not to SANDRA to have this issue resolved immideately.