Unfair rates and arrogant service at Impact Meter Centurion

Good day I actually need assistance in resolving an issue I have with Impact meter Centurion. For a while I have been communicating with them that I do not agree with the readings they are allocating to my unit as its just myself, my daughter and our helper staying there, now with a lady that is hardly even at home. I have been *****ing the amounts they say I must pay and even asked them to come and double check if they are reading the right measurements, they said for an investigation I must pay an extra amount and I kept telling them how so as I do not have money for that. I have been somehow included in on an email correspondence where they were investigating the units swap that they had made, and I tried to tell them that if they could have made that mistake I was certain that something was wrong on my one as well. The issue went on until I recently decided to swap to prepaid services and asked that from the R900 deposit that I had paid to install initially they must pay my balance and give me the balance to pay, to my surprise the money went sky high,

I have heard of Hello Peter and please I need your help this time, please please please intervene.

Yours Desperately Lesiba Utility acc nr. 355212