THANK YOU NOTE

ON THE 08TH OF JULY, I HAD IMPACT METERS INSTALL MY PREPAID METER BUT THAT HAPPENED WHEN I WAS NOT AROUND AND IN MPUMALANGA. I ASKED OUR COMPLEX GROUNDS MAN TO RECEIVE THEM AND TO GIVE ME FEED BACK AND EVERYTHING AS SOON AS I GET HOME. I CALLED THE CALL CENTRE TO FIND ANYONE TO EXPLAIN TO ME HOW THE METER WORK, AND A VERY RUDE WHITE AFRIKAANER LADY ANSWERED THE PHONE AND TOLD ME THAT CUSTOMERS ARE NOT ALLOWED TO SPEAK TO THE TECHNICIANS WHAT SO EVER. OUR CONVERSATION DID NOT END WELL BECAUSE OF HER RUDENESS. THEN THE NEXT DAY I PHONED AGAIN AND THE LADY WHO ANSWERED THE PHONE, GAVE MY CALL TO A GUY NAMED CHARL, WHO SOUNDED LIKE A TECHNICIAN BUT I'M NOT REALLY SURE. HE WAS SO SO HELPFUL, PATIENT AND KIND. HE EXPLAINED TO ME HOW THE METER WORKS AND ASKED THAT I COULD CALL THEM ANYTIME I EXPIRIENCE ANY PROBLEMS OR DO NOT UNDERSTAND ANYTHING. THANK YOU SO MUCH CHARL, YOU MADE MY DAY GREAT, AND KEEP UP THE GOOD WORK.