Terrible service from Impact Meters

Impact Meters saw it fit to cancel my services and charge a reconnection fee when they don’t even send invoices for bills via email. How does this even make sense? To make matters worse the so called reconnection fee is more than one months bill? Sies on you for conducting your business in such a shady manner. Call centre consultants also lie about having sent emails that have been “read”. By who? To which account? I have no idea why it was decided to move to Impact when the ratings about terrible services have always been there. It’s almost as if we are rewarding companies for acting irresponsibly.