Terrible service

My experience has been terrible.impact increased the deposit for existing clients and our bill for just two people who work full time jobs was R1800 includinf the deposit which amounted to R2200 in total.Our electricity bill was short paid by 400 and the lights were cut and a reconnection fee of 750 was demanded. I have been short paying less then 500 since the increase and never got mt lights cut so this was shocking.upon calling the call centre michelle informed me that there was a error made and id need to escalate this to the credit controller Daisy. Daisy was exremelt rude ,unprofessional and had no clue herself why the lights were cut and said i quote "we just picked you". Im disgusted in service levels and find it tragic that some staff are clearly not trained and equipped with knowledge and traning how how to deliver service.