Still no lights

We went to pay our electricity bills for 2 apartments on the 16th of January 2018 and we were advised of certain amount respectively, we paid according to what the consultant advised. A day after the first apartment's electricity got cut off, we contacted them and they acknowledged the fault they made from their side with the figures they advised us to pay then reconnected in that property. On the 22nd the disconnected the 2nd apartment, we went to their offices the next day (during working hours) and they gave us attitude, pushing blame on us and calling different staff members to speak to us. The First Lady told us to just pay the outstanding amount and they will reconnect, she showed no remorse or empathy, saying to the consultant "are these the same people? They just need to pay" and she left us standing. The last guy advised that he will waiver the reconnection fee and have the electricity reconnected immediately. We paid the balance for both apartments. However we still without electricity in the second apartment which is unexpectable and causing us a loss on our food in the fridge as well as an inconvenience in the morning for getting to work and school.