statement recon/refund

I have disconnected my account with the suplier end of Oct. Requested my last statement be sent to me for final payment/settlement. I since have been in contact with Prudence but since I requested my last statement, there is not reply to my emails and telephone calls.<br> <br> I started sending out communication about this since October as an instruction that as soon as I disconnect they will do recons and send me the final acc. <br> <br> I have not received any statement and of which I have a query regarding the last amount they paid me back which doesn't even make a fraction of my deposit and my account was not in arrers then. <br> <br> I guess Impact meter will get an award for their bad service and reputation as a service provider. Today I did send them another request as urgent but I won't get my hopes high as they do not follow up on queries and complains. I would not recommend any of my friends to use them as a service provider and the letting aagency they must stop forcing people to deal with incompitent agencies like this. For me this is just a start I will get to the bottom of this even if it takes more of my time and money. Impact meters what you are doing is a total *******.