rude, unkind and ******

<p>I've had the most unkind, rude and ****** experience with Impact Meter Services. I was 19 minutes late for the payment deadline because of the lines at the bank this morning because I arrived only last night. I stood in line for almost an hour to make this payment and I sent through the proof. Upon calling, everybody refused to remove my flat from the disconnection list even though the technician hadn't been sent out yet. Eventually I was put through to Jevonne, a credit controller, who told me that although she has the power and authority to stop the disconnection she would not do it. The woman made me beg and plead and I explained everything to her yet she still refused to take my unit off the list and insists that I pay a R440 connection fee even though the disconnection hasn't happened and she has my proof of payment. </p> <p> </p> <p>I had no control on the lines at the bank and I did my best to remedy the situation but all I got was rude responses throughout.</p>