Rude and ****** customer service

I just want to vent my frustration on the one of employees of impact meter Sandra. The employee is very rude and ******. I called the centurion office after my electricity was cut off due to non payment but in fact we had paid the amount but the unit number was used. I tried to explain to her that the payment was made but she didn’t want to even listen instead she was very rude and ******. I really felt offended as a black South African to be treated like. No matter how I tried to explain she wanted nothing to do with my explanation. As a customer of impact meter service I expected to be with respect no matter how wrong I was as also to explain to customers and try to resolve the customer’s issues. As it stands my electricity was cut off and I am expected to spend the night without electricity even though I have paid. I feel this is unfair and unjustified considering I called Sandra at 2pm and had to call their head office and no one is willing to assist. This is really not acceptable and that’s not how you treat your customers.