Quick and Easy Resolution of Electric Meter Problems

Woke up this morning (a Saturday) to find that my apartment is without electricity, while the rest of the apartments had electricity (so definitely not power outtage). I am on a prepaid meter and there had been no indication that my credits had run low. Phoned the call centre and was immediately put through to a technician.

Explained my situation and was advised that one of two things might have happened - either there was a problem that caused my power to trip at the main box, or that because I left the batteries in the unit in my apartment it might have caused the unit to lose connection with the main box and while it still showed I had credits, I had actually run out of credits.

After being unable to unlock the main box and the reset instructions given not working on the unit in my apartment I was told that a technician would have to come and assist. The technician would also only be able to assist after 12.

To my surprise the technician showed up at 11:45, explained that after opening the box that there was nothing that tripped the switch and that I had indeed had a malfunction on the unit in my apartment as a result of leaving the batteries inside while connected to a wall plug, and I had run out of credits. After working on the unit he managed to reset it, input the token that I had bought and ensured that everything was fine when the power came on before leaving.

A big THANK YOU to Impact Meter Services (Pretoria East), for the very friendly and efficient service, especially on a Saturday!! From start to finish it only took 2hours and everything was back to normal.