Poorest customer service ever

<p>Unfortunately one doesn't have a choice of an electricity provider when living in some complexes. Impact Meter Services is imposed on a lot of us and it seems there isn't much we can do about it. They made me pay thousands of rands in order for them to install a water meter and connect water for me. They confirmed that the job will be done within 7 working days, but there was no such service in spite of the reminder calls made to just confirm. There is no sense of urgency from all their staff members, sometimes their phones just ring continuously with any answer and there is no process for complaints or compliments (think they don't expect it ever!). I am just warning trustees who were thinking of using Impact Meter Services - PLEASE SAVE YOURSELVES HEADACHES AND STRESS, THESE PEOPLE ARE UNPROFESSIONAL. I suspect that they have never heard of the word customer centricity. I wonder how they got the tender to provide electricity. Municipality, government, whoever is responsible - please review this (non) provider.</p>