Poor service, *********** and no after-hour service

<p>My story started with me paying my bill in time, but without a reference number. That was my fault. I then called IMS to ask what I should do about the matter. The lady told me to send her an email with the proof of payment so she could allocate it to the correct acount. I thought it was resolved. A few weeks later I recieved the new month's bill, and to my surprise my account was in arrears. </p> <p> </p> <p>I printed out a copy of the payment I made and took it to their office. Again, very friendly, (09:00) the lady assured me that it would be resolved. My day continued as normal, but by 13:00 I recieved an sms which stated that my prepaid meter will be blocked if I do not make a payment before 16:00 that day.</p> <p> </p> <p>The next morning I went back and was greeted by a man that said the friendly lady is usseless and that he would sort it out. He also said that I should try someone else next time and assured me that my meter would not be blocked. He stated that I would not have to pay a penalty, or so it seemed...</p> <p> </p> <p>Days went by and as I tried to load electricity on the prepaid meter... guess what... I recieved an sms that said my meter was blocked!!! I tried the after-hours phone, which immediately went to voicemail(19:30). Why do they have an after-hours phone when nobody answers?</p> <p>The next morning 08:00 I tried the after-hours phone again and to my amazement someone answered! A very rude man assisted me and after listening to my entire story, unblocked my meter. Lets hope it stays this way, and one thing I have learnt is to remember to ad your reference number...</p> <p> </p>