Poor service

Poor support on account. Requested water readings as my water bill jumped with 50% and still waiting on the requested information. Not willing to deal with client matters jump to 3rd parties to resolve matters that charges vat on vat. Futher more I moved into a bigger house with a garden this time and my water and electricity bill is almost R600 cheaper with the new service provider and I am using more. Poor service and unfriendly and just srating they won't assist.