POOR CUSTOMER SERVICE AND ***** ELECTRICITY BILLS.

Impact Meters is known to charge very high for electricity billing but the past 2 months for me have been ridiculous high for someone who stays alone, is always at work and with load shedding 50% of the time. Is it because it’s winter? I don’t even use a heater!!!! I’m starting to believe that this is done on purpose. I have tried calling more than 5 times and all the agents I speak to disconnect the line after I state my issue. I have been checking all my statements and the billing itself does not even make sense. I have even picked up on months where I was charged a “dishonoured debit order fees of R176” for what I don’t know cos I’ve never been late on payments.

Imagine paying close to R1000 every month and you think that is normal then all of sudden you receive a bill of R1600… from what exactly??, am I now paying for other people’s bills also?? Cos that cannot be right. I hope someone will get to the bottom of this.