PATHETIC SERVICE

I recently moved to a different complex within the same estate. I contacted Impact on the 10.07.2020 with all the documents, agreements, copies as they required. On the 29.07.2020 I received an email with a yearly invoice attached, when I contacted them they said they don’t have any documents or any agreements, bear in mind I’m moving to my new place on the 01.08.2020. On the 29 I sent all the docs again to a consultant. On the 01 I moved and assumed everything was sorted, I was debited in August and September like normal, then on the 07 my lights get cut when I called them to query this they tell it’s because the unit I’m living in is VACANT. According to them they don’t have any documents saying that I live there, they at 15:30 I speak to apps lady Prudence she told me I need to submit all the docs again before 16:00 to get my power turned back on, when everything was done at 15:50 I called her back to tell her it was done and then she does not take my call, when I ask to speak to the manager Florence said she will call me back before 16:00, I’m on the phone already why can I not take my call. No one called before, after or NOW. I then had to call again and speak to the 5th consultant explain my issue AGAIN. They I was told that I need to pay a deposit again for what I don’t know, when I was finding out why the call cut when I tried calling again the offices are closed because it’s after 16:30. NO MANAGER, NO SUPERVISOR NO ONE CALLED, THE CONSULTANTS ARE *********** RO SAY THE LEAST AND NO ONE KNOWS WHAT THEY HELL THEY DOING.