Overcharges; Poor and Disdainful Service

I have been overcharged for water consumption since 2021. Attempts to try and have the matter resolved through numerous emails have proven futile.

I recently contacted Impact Meters to ascertain why the difference between my utility bill for November - December 2022 and December 2022 - January 2023 is approximately R85 when I was away for the holidays for two weeks.

My email was met with disdain. Chante van Dijk indicated that Impact Meters cannot explain how the water is consumed, which was not the question or query. She further suggested that actual meter readings are taken monthly, which I highly doubt because I would not be sitting with this query if that were the case. They use estimations.

I cannot confirm whether it is all the time or at intervals, but they use estimations. That is the only plausible explanation for this error that they refuse to account for.

I know that my utility bill is always significantly lower during the holidays because there is no water being consumed from my unit during that period. So, why 2*** is different makes no sense to me.