Not customer centered at all- Useless structure from top to Bottom

Which entity is responsible for regulating such organizations, and why are board corporates still giving business to such a useless company. From top to bottom they are all not customer-centered. If a paying client calls to seek assistance because they do not have power, Steven to be specific does not think twice or try to sympathize with the client. He boldly say we cannot help you, wait until Monday. Seriously 2 good days without power. Who hand pick such an *********** consultant? Working with customers you are there to help and assist not to make their life miserable. Impact Meter Service you need to relook at your management structure and stop giving people titles and critical responsibilities because you related or friends. Get individuals that can make your company effective. Have processes that are in favour of people you are helping not to hire these ex convicts in your company. Who is the managing director, CEO and operations manager? You loosing it ,QA assess calls and give training to your team. You are literally running a ****a there not a company