No Power over Christmas

We have a tenant in a unit and have been trying to move the water account from our name to the tenant. Eventhough there has been attempts from my side as well as the tenant this didnt happen. The account is in arreara and the prepaid electricity meter is blocked from buying electricity. I got in contact with the area support person who was not helpfull at all saying that there is little they can do. This is on 23 December 2023. So what he is saying is that my tenant will be without electricity ovee the Christmas period. I paid the outatanding amount with an immediate payment and emailed the proof to the support email address on 23 December 2023. Surely there should me soneone who is able to sort out these type of queries, is that not why there is support. My Tenant cannot sit with no power over Christmas. This is rediculous!!!!!!!!!