Nadine = Supstar , a rose among the thorns.

I would like to make my intent clear, the 5 star rating is not due to excellence from impact metering, but from one of their call centre agents Nadine Volscenk. Who by the way has provided amazing service and ensured i was informed and assisted through her supervisor by means of escalation. Thank you so much Nadine, you need to be promoted

I have been on multiple calls listening to different instructions from various agents on how to get my pin pad unlocked, I have never seen so many people so confidently confused about the correct way in assisting me, each time i called, the admin became greater to the point of where one of the agents informally advised that i may need to get my lease agreement amended in terms of signatories as it doesnt match their form.

Nadine is the only agent that spent over 1 hour on the call with me, escalating to the various channels to get me helped and ensured we cross the line together. I once again thank you Nadine.

I wish more of the people at impact can learn a thing or two from you from customer service experience.