MOST USELESS CUSTOMER SERVICE EVER!!!

My average combined water lights bill for the past 8 months is R720. Now i received a bill where only my water usage is R2444. Since Monday ive tried to get some answers and service out of the people at impact, to explain how they arrived at this amount. <br> <br> The first person i dealt with either didnt respond on my email or had excuses the whole time and pointed me to different areas website etc which was not helpfull. <br> <br> The person im dealing with now been struggling to receive feedback from him since Tuesday regarding my meter readings as he just doesnt respond. So its been 4days now and standing at 17 emails and still no joy. I HOPE and PRAY to anyone buying/renting or building a new house that you dont have Impact meter services as a service provider. <br> <br> The lack of customer service and the willingness to assist with queries and feedback from their side is utterly shocking. Will see how long it takes until i receive the feedback i require and my query is resolved and attended to.<br> <br> Thanks, and good luck to all who have to deal with Impact Meter Services.