Meter No not Active

I Paid the R1480.00 for my meter and activation, which i received my meter on Sunday afternoon 20th March from the developer, who advised me how to activate the meter which I immediately did, on Monday 21st March I went to 3 different retail outlets to buy Electricity which i was told is not activated/ not found. On Tuesday 22nd March the very same thing happend when i went to Pick n pay to buy. I called the after hours numbers for assistance the guy told me that my query is not an emergency, He is still went on and say my meter is blocked but how if i havent used it. He then sent me a whatsapp statibg that my meter is now unblocked, but to my suprise i now have to pay R311 before i can buy electricity