Manager with zero ability to manage.
<p>After a very upsetting day with impact meters, I was forced to send an email to their head office. It's been almost a week and yet, I still have no reply. Here's the email...</p> <p> </p> <p>"Good day Tony</p> <p>We had an issue with our electricity yesterday, so my girlfriend(who's on holiday in durban) called into your Centurion branch.</p> <p>She immediately called me after in tears, because the gentleman she spoke to, was extremely rude, and asked her if she was stupid and if she was an idiot.</p> <p>Please understand that my girlfriend and I, only found out that we were meant to be paying impact meters yesterday, and not eskom, as she has been doing the past few months. So you can understand she had a few questions, but in no way, did she deserve to be spoken to like that.</p> <p>I later had to go into the office to make an account with you guys. While the ladies(who were very sweet and helpful) were busy doing it, I asked to speak to the manager about the whole incident.</p> <p>I told him what had happened, he got defensive and he insisted that no one at the branch would ever speak like that to a client. Then 2 mins later he admitted that he was the one that spoke to my girlfriend. He then proceeded to SHOUT at me "What did I say?" and "What must I do now?". He then insisted he wasn't rude and that there's no recording of the phone call.</p> <p>I had enough of his shouting and screaming, so I told him to please leave. The fact that he was so rude to me, proves that he was the rude person on the phone with my girlfriend. The ladies were shocked at the way your manager, failed to manage the situation.</p> <p>I am sorry to say, with a manager like that, you are not going to get much done at that branch. Nevertheless, I would like someone to formally apology to my girlfriend, because she did not deserve to be treated in such a rude manor!</p> <p>Regards <br />Tyrell"</p> <p> </p> <p>So apparently, this company have no consequences for their staffs bad service or behaviour... Actually, it seems as if they just simply, don't care at all. </p>