Lack of Ownership & Accountability

In a nutshell it takes Impact Meter Services over a month, numerous phone calls & back and forth emails to change an email address and send an updated invoice. Their staff lack common courtesy, refusing to give their full names (Glen in particular, who ***ardly & stupidly transfers my call to Boertjie Els without explaining the nature of my inquiry). What a nightmare to have them as a service provider. We've been communicating with Glen, Linda, Boertjie Els & Tony Nunes, all of whom have never once offered any sort of apology for the inconvenience incurred. It's like a circus operation.