Inflation of Bills and arrogance

I logged the below mentioned call with Impact Meter after receiving bills that I have doubted for sometime, with people telling that their modus operand is to inflate bills to which they regarded as medium in these trying times of Covid19: Subject: RE: Invoice MR A KANI 411186 Department: IMPACT GENERAL ENQUIRIES Priority: Medium

Furthermore, it is rather frustrating to know that the very same organisation will send threatening messages of cutting off your electricity which makes it difficult for us people with kids. It is rather disturbing to know that there are such organisations that feel that they are above the law and can throw their weight around. I also intend on taking this matter up with Carte Blanche to look into this organisation and at this point i already have at least 10 people who have a traumatic experience with them.