*********** staff. No escalation path. Worse nightmare. Rude call centre staff.

I send a cancellation e-mail to ********** two days before me moved out. I phoned six times and a very rude call centre agent told me to stop phoning as she can see my e-mail and I have to wait for my request to be actioned. Surprise surprise when I phoned 2 weeks later they now informed me that they never received my cancellation mail. The staff can't even speak English! I will only receive my deposit back best case scenario at the end of Jan 2019! Shocking customer service. Rude and *********** staff.