Impact meters what a **** company bunch of idiots

Impact meters idiots ive paid on the 13 April my bill and emailed proof with a refrence today they cut the power now they want to say i must pay R300 for half reconection fee because refrence was incorect.How dum can you be the refrence was right and ive emailed the proof to them i dont like impact meters they are idiots and rude they made a mistake and want me to pay for their stupidity