Impact Meters – Unfair billing and refusal to provide full usage data

Impact Meters keeps billing me the same amount every month for water and gas, even when I was away from home. When I requested detailed readings, they claimed they only bill monthly and don’t have daily data which is impossible, since smart meters record continuous usage.

The report they sent only shows two readings for the entire month, with no explanation for how the invoice was calculated. This is completely unacceptable and lacks transparency.

If this isn’t resolved, I’ll be escalating the matter to my lawyers, the National Consumer Commission (NCC), and other relevant authorities.