Impact Meters Switches electrucity after Payment

Impact Meters Switched off our electricity after we made payment. We called Impact Meters to apologise that the payment was late and that we were going to make payment this morning.

This morning before going to make payment we called the head office and asked to speak to the complex manager(Name withheld for now) but we couldnt get through to her

We went ahead and made payment. Half an hour later they sent through this gentlemen to come and switch off. We showed him proof of payment. He referred to us as "YOU GUYS" because we are black. He was rude and ****** towards us.

We asked him to wait while we call the office, he went on and switched off the electricity and left.

Prior to him arriving I sent an email with proof of payment to the complex manager. Then after this gentlemen switched off the electricity,we called the complex manager again and explained what transpired.

She then said we should call back at 12:00. When we called back at 12:00 ,we were told she went on lunch.

Her colleaque latet rep**** to my email saying that we need to pay R570 before they can reconnect us.

The complex manager only responded to my emails after 15:30pm. She said that we need to pay the R570 first before they can switch back the electricity.

This whole situation could have been avoided should the gentlemen had waited a few minutes. The complex manager is also /was also not willing to assist.

How can we be expected to pay the reconnection fee of R570 after we made payment before switch.

We are now sitting in the dark ,me and my small children. We used all tbe money we had and paid Impact Meters.Where do they expect us to get the R570.

This is an unfair treatment and its probably because of our colour.

I would like for this matter to be resolve. Me and my children cannot be expected to sit in the dark. Especially since we paid payment.

We need urgent intervention and resolution to this matter