Impact Metering and My Voltage are just ******** of note

It is not going to week 2, yet each and every call made to register, different consultants give different feedback. We have no electricity, and they do not even care whether you are under lockdown, they want you to PRINT out their form. I suggest we all contact the ombuds and submit our issues to them, because these people are even billing people badly. Their call centre or whatever that thing is, makes things worse because it seems there is NO PROCESS whatsoever