1 reviews | Active since Mar 2011
IMPACT METER SERVICES: UNFAIR PRACTISES LACK OF COMMUNICATION
Increase in deposit! After more than 7 years suddenly they awaken and realize that they need to increase the deposit. No communication with regard to the increase was received – no email, neither an sms. 1) You want to tell me for more than 7 years they had no interest on that money? Where do they keep the money? Shouldn’t this money be in a fund? Taking the interest from 2017 at let's say 10.25% then the amount would be R2 145.22. Who is getting that money? 2) Now when you call them and ask/challenge them, they refer to a stipulation in the T&C’s that allow them to increase the deposit. I don’t dispute this, but do it yearly on the 1st of July you know when the electricity prices increase. Don’t wait 7 years and then suddenly try to play catch up!! Now, we are penalized for their neglect or igNorance? If you don’t adhere then the threads start and your electricity is being cut off. Then they make extra money, since now you must pay for the re-connection. Where does this manipulation of the everyday Joe end?
Companies like this certainly isNOT there to help the customer. The customer just needs to pay. Immediately when they , the company say so.
Maybe they should bring in a loyalty program for the diligent payments for year on year, something like a point system?!
An up-to-date account for years. I would expect at least a little leeway til end of the month, but no they jump on you and strangle you for that last cent!!
Companies like this certainly isNOT there to help the customer. The customer just needs to pay. Immediately when they , the company say so.
Maybe they should bring in a loyalty program for the diligent payments for year on year, something like a point system?!
An up-to-date account for years. I would expect at least a little leeway til end of the month, but no they jump on you and strangle you for that last cent!!