Impact Meter Services. Terrible customer service.

This company does not communicate with its clients. The only time you hear from them is when they want money. I had a problem where my company could not afford to pay my salary for 3 months. I contacted Impact and informed them of the situation and while talking to Ms. Uys at their credit control department about the situation and informing her that I would make good on my arrears, all of a sudden I get an SMS to indicate that my service has been suspended and that I had a reconnection fee to pay. The next day I managed to pay the arrears in full and informed them that I had done so. I asked them what is happening about the reconnection fee as they just imposed this while I was negotiating with credit control over my arrears. They have constantly ignored all my emails to them, Then WednesdayI get an email from them telling me I am in arrears for the re-connection amount. I disputed this via email and all I got from them was an indication that someone would call me yesterday, but as usual with this company, I still have not heard from them.