Impact Meter Services just turns their heads in the other direction when you have a query

To whom it may concern,

I have been a customer with Impact Meter Services for a number of years now and have not encountered any issue until recently.

I was staying in a unit in Venice Complex in Centurion from February 2017 to September 2017. Our usage was fair and reasonable throughout the term at Venice complex, averaging approximately 500 to 600 Units per month. We received one invoice, during the consumption period 21 Jul 2017 - 23 Aug 2017, and the amount was R2305.19 (the units used reflected as 1059 units). We then queried this multiple times with Impact and they still have not rectified the matter.

Initially, they deducted my deposit on the large invoice without even informing us or sending us a amended invoice. We then went to the office and queried this again and was advised that the deposit was deducted due to the invoice not being paid (we chose not to pay as we were busy reviewing the incorrect invoice).

Eventually, Glen Berner, who works at the Centurion branch in Highveld, advised me that Hendrik (also in the Highveld branch) has made the necessary changes and sent me an email saying we were over-charged for the high invoice but then under-charged for the final invoice (which was only R551.56 for MORE days consumed). This does not make sense whatsoever.

In the interim, I sent an email to Glen Berner asking him to please forward the amended invoices showing what changes were made only to realize he has blocked me in his email address and I cannot contact him anymore.

I think this is absolutely outrageous that someone who works for your company simply blocks clients so that they don't have to rectify the matter.

Whoever is reading this post, can someone please refer me to a company that can do an investigation on Impact Meter Services because this is not the way to treat paying customers.

They have simply turned their heads in the opposite direction and has sent me know documentation with the changes.

Please can someone from higher management contact me so we can sort this out and pay the final CORRECTED invoice so that I never have to deal with this company again. This needs to be done as soon as possible as my previous Rental Agency (Centurion Real Estate) do not want to pay my deposit back until we settle Impact Meter Services. how am I supposed to do this if your employees block me from emails?

Marco.