IMPACT METER SERVICES IS A HORRROR FOR THIS COUNTRY

I am in utter disgust and livid. I started off with impact meters last year February. When I registered at their offices in PTA, they told me I would be billed on the 10th of every month for the previous month. And that is what happened. I was away from my apartment for 3 - 4 months since the pandemic and shutdown but still received water bills and forced to make payment. Wben I told them this they said it was standard and I needed to pay. They blocked my meter so I had no electricity and water and was forced to pay when I returned. This year, they started double billing me. Everytime I pay my account or bill for the month they add an extra cost and have not been able to explain ehy, regardless of sending them all my POPs. A lady from their offices admitted they had made an error and I was not supposed to pay those extra amounts and when it was time to repay me, she changed her story. Now, they billed me for August on the 29th of July. How do you bill someone for a month that hasn't even come?? I paid that bill nonetheless even after getting nonsensical responses from them. I then told them of my intentions to approach the ombudsman and got rude replies. I am definitely reporting them now. On top of that, they have blocked my meter regardless of my August payment. They say I have not paid at all even though POP was submitted