Impact meter services arrogance incompetence

Wow it looks like i am not the only person complaining about their rudeness and poor service delivery and arrogance. i have paid my account for years and now for one time i did not put my reference correct. So these people can not allocate the money. so i get a email that i am in arrears and they are going to discontinue my electricity. i phoned and the kept on saying it must be on the account, so it is not there as i did explain and they still cannot allocate the amount after about 4 to 5 phone calls and 5 to six mails. then in their arrogance they send me a training mail on how to do it correctly after doing this correctly for several years. now all i can say is what the hell? Just do your work and allocate the amount and read your mails. and stop being arrogant.