Impact Meter "Services"

For the past three days my electricity supply has been cut for 5 and 7 hours at a time. Impact is not available to speak to. They are "working from home". SMS and e-mail messages are not rep**** to and the problem persists unabated. I have already incurred much damage including internet connection disruption, fridge content loss, etc. Never thought I would say this, but Eskom is a dream. They inform us when the power will be cut and then for two hours at a time!