IMPACT Meter

I have received an email about my impact Meter being in arrears with the amount of R3134.46 plus included reconnection fee of R280 on the 23rd May 2024, and I responded immediately saying I am aware of the arrears and asked that how much can I pay in the meantime to have my prepaid meter to be unblocked,

They responded that I need to pay R3134.46, giving an impression that I cannot make any payment arrangements. I sent another email requesting them to tell me how much I can pay in the meantime to get my meter unblocked, then they stopped replying back, only sending those automated reply messages with case numbers.

And on Saturday I called their office and I was told that I can only make payment arrangements during the week not on weekends, when I called today on the 27th May 2023, the person who answered my call by the name of Jennifer Tema says by saying that "How much can I pay in the meantime to get my meter unblocked in the meantime", I was not indictating that I wanted to arrange for a payment arrangement because i did not specifically make mention of the exact words of "Payment Arrangement"!

The frustrating thing is that they're getting my emails, and they keep logging a request but they're not replying and it's been four days now.