Impact is the worst service provider

Impact Meter service is the worst service provider for a key service.

I paid for my water bill and did not send proof of payment considering that its the same bank and the reference number is accurate.

Impact disconnected my account and demand that i pay a reconnection fee. When I send a proof of payment reflecting payment before disconnection, they told me that I should have sent the proof of payment before they disconnected.

When a customer produces a proof of payment made prior, this should account for the system update.

And they do not care, you either pay because they qrw a key provider or you are stranded.

I have 2 accounts (for one I am an owner and a tenant in th3 other and the rules are not consonant). As an owner, treatment is very different and good irrespective.

It is so sad because the majority of their clients are tenants.