I am writing complaint about IMPACT METRE SERVICES and FNB.

<p>I made an ATM cash deposit of R900.00 on Sunday the 08/01/2017 using the following reference no. ********** 3 / 113373 even though the bill was only for R762.00</p> <p> </p> <p>Impact has now cut my lights saying that I never made a payment, requesting further payment of R1200 +/- for reconnection.</p> <p> </p> <p>When I called and requested for them to check against the reference I used, I was told ‘we receive so many payment it will take us the whole day to go through them’ which quite frankly, IS NOT MY PROBLEM SURELY.</p> <p>They’ve admitted to receiving the payment I made in Dec16, which I find strange, as that payment was made using exactly the same details I used on all previous payments via ATM deposit with the exact same amount.</p> <p> </p> <p>I have been unfairly inconvenienced due to the fact that Impact Meter Services have an *********** ACCOUNTING SYSTEM that is INCAPABLE of keeping track of the many payments into their bank account.</p> <p> </p> <p>I went to the FNB branch at Centurion mall, where the deposit was made, with the hopes that they could assist in tracking the payment, but was even more shocked to find out that they offer no support or security for a service that they offer and that they’ve made available to people.</p> <p>Just because I cannot locate the deposit slip doesn’t take away from the fact that a transaction took place.</p> <p> </p> <p>Someone somewhere should be able to the payment made using :</p> <p> </p> <p>Margot Rayners</p> <p> ********** 179</p> <p> ********** 3 / 113373</p> <p>R900.00 deposited at the FNB ATM at the front entrance of the Centurion Mall on Sunday 08.01.2017 between 9 & 12 the morning.</p> <p> </p> <p>I need this fixed immediately as I have now gone a day without electricity and my food is busy going off in the meanwhile.</p> <p> </p> <p>Regards</p>