Horrific service

I've been paying my electric bill on time every month, but unfortunately have been using the wrong reference [my name]. each month I was requested to send proof of payment which I did as requested. To my amazement when I go home my lights were disconnected.. When I went to enquirer the next day I was told that I was to pay half of the reconnection fee.<br> <br> why should I get my lights disconnected for paying my account on time every month.<br> Why was I not told each time when I sent proof of payment that I was using a wrong ref<br> Why was I subjected to no lights...for paying my electricity on time<br> <br> To my shock... they discovered that some payments were not even reflecting on their system??? THEY OWE ME!!<br> <br> <br> I have never received such pathetic service in my life.....for doing the right thing!!!