HORRIBLE SERVICE LEFT ME AND MY KIDS IN THE DARK!!!

So I recently moved into an apartment at sandstone estate,cayenne on the 8th January 2024 and was told had to apply online for electricity and register as new tenant,I received application forms,filled and submitted,I was struggling to upload my lease document as it was too big,i then called a day after explaining my challenges and was told to minimise the lease document and send only important pages which reflects signature of the landlord,tenants,unit number,rent amount,which I did,next day I get a correction saying they require 2signatures on the single form for 2tenants and ID copy of 2nd applicant,which I did send,a day later I received corrections requesting a lease agreement in full,I then called to explain my challenges with lease document ,they said I should send an email to *** explaining my challenges attached with all necessary documents,which I did,a week down still application not processed,this is now the 16th Jan,I got hold of a consultant who was so rude and insisted I go back on line to check my corrections,I then asked since I’m currently on conventional electricity and I app**** for prepaid will my electricity be cut off they said no ,until everything is processed I’ll me be billed under conventional till prepaid electricity is installed which could take up to 6-8weeks,once everything is processed I’ll pay a deposit fee,okay no problem,fast forward yesterday the 22nd January electricity gets cut off due to previous tenants having arrears to the account,I’m like what does that have to do with me?they said my application is still not process due to my lease agreement is incomplete!!!!and I have to pay deposit,okay since I didn’t want to argue,I sent whatever they wanted and paid and was assured if payment reflects before 4pm a technician will be sent for reconnection,I sent deposit with POP and received an acknowledgment of payment received,still no electricity,spent the night without it ,this morning I called to find out what happened to the technician they said they don’t know why he wasn’t sent and no knowledge who was handling my account,I asked what time will the technician be here ,the lady kept me onhold for over 5minutes then said the technician doesn’t know when he will come to reconnect the electricity.WORST EXPERIENCE EVER RECEIVED WITH NO REMORSE!!!