Extra charges - meter reading submitted on time

To whom this may concern.<br> <br> I had submitted the meter reading as per sms.<br> <br> Why is Impact Meters charging us every month for \Warning for no water meter reading"?<br> <br> I have also emailed the photo of the meter reading. <br> <br> Nobody responds when emailed [Email Removed]<br> <br> I also called a few times"