Electricity disconnected regardless several communication re ridiculous meter readings

My water and electricity bill for May and June doubled regardless of the fact that I was not at the unit and our water was not coming out for most part of the day.I raised my concerns after receiving an email to pay the outstanding amounts or my electricity will be disconnected. Jevonne responded that I must pay first before I can verify the meter readings.I asked how is that possible when I don't know what I'm actually paying for.To my surprise today when I went home for lunch I found my electricity disconnected regardless of the fact that our Trustees Chairman had also written to them asking if they can hold the restrictions till the investigations are done.Their re-connection fees have now increased to R600.This is day light *******!