Disgusting *****ing /Worst customer service

I have no words to describe how disgusted with this company's costumer service, the last few months i have had an horrific experience. It started where i over paid my electricity,but they still threatened to turn off my power , everything i called they said no there was a problem with there servers begining December but they still threatened and sending me wrong invoices. After alot of emails and calls we sorted it out. Today my the 18th of January 2023 my power was cut with out any notice and warning and charges me R750 to put it back on again. i called today three time and i was met with rudeness laughing in my ears telling me im rude when they are raising there voice and says there clients is the problem. One person even said no she deals with this everyday the clients about this everyday. So if your clients that is forced to use your service as per complex agreement complains everyday who is the problem the company that leeches and *****s hard earned money from there clients the dont care. As i said they laughed in my ears .if i could i would rate this company lower. One pearson even agreed that the company is in the wrong even if she was sarcastic she agreed. I hope they will give the proper training and help to teach their customer service agents to take care of their clients. I asked to speak to supervisor but no luck she was either away or busy with another client .all off them just say if you have a complaint send an email to support. Nothing happens i have send multiple emails to support in the past, not even 1 reply as of yet. If you want a electricity prepaid company for your complex or eatate i would highly recommend someone else ..DONT USE THIS COMPANY.