Delay in Electricity Connection

I app**** online for an electricity connection yesterday morning, paid the deposit promptly, sent the POP to the dedicated email. It's day 2 and I still don't have electricity. I called the call centre several times and each time they say the technician will come out but don't even give me a time and I am waiting the entire day. I always had problems with their billing in the past and hate the fact that I have to deal with them again.So poor service and sadly they manage most complexes in Centurion.Why can't Impact Meters be proactive with their technicians and client service agents to be helpful not just say we must wait!!!