Dear impact meters.

I am very unhappy!!! We moved into our new place on the 1st of this month (Nov 2021) and topped up the electricity as it was low. Ok, so 2 weeks down the line the electricity is low so I try topping up only to find out we've been blocked!!! We contacted impact meters and told them our challenge, the person we spoke to says they can only assist us today (Saturday morning). Okay cool, so Saturday morning we call them again. We were then notified that we are supposed to pay a deposit of R880.00 before getting unblocked/being able to recharge again. We were never told about this when we were giving them all the documents they needed from us to open a new account. Last week An email was sent to us letting us know that our application had been processed blah blah, but nothing to do with a payment being made was mentioned. Ok, I don't have a problem paying this amount, had they told me this a week ago when they emailed me I would've made a plan and paid them in time because it wasn't in my budget after all. Now it's Saturday (Nov 2021 13h10) we are sitting on under 1 unit. We are only going to get assistance on Monday clearly!!!! We have a 5 month old baby who's on Formula, he needs to bath, we also need to bath and cook!!!! What kind of service is this??? Why was I not told in time about the deposit?? Now I'm suffering alone when you @ImpactMeterServices could've just done your job and told us there was a deposit needed.. Impact meters🚮🚮🚮🚮🚮

I'm disappointed.