Daylight ******* from Impact Meters

I have been struggling to get my final electricity bill from this company now for almost a month in order for me to pay the bill to get back my deposit from Huurkor.

I gave notice at Huurkor and I have been waiting for Impact Meters to supply me with my final electricity bill from 15/06/2023 until 30/06/2023 as I vacated the premises on 30/06/2023. I spoke to a CC agent at Impact Meters initially explaining to her that I need my final bill. She never mentioned anything of completing a Discontinuation of Services form for Impact Meters. I was under the impression that everything goes through Huurkor.

I did not receive anything so I phoned again and then I was told that the bill will go up until 20/07/2023. I explained to the person that I already vacated the premises on 30/06/20203 and that I was not aware that I should also give notice to Impact Meters.

The bill that I received from Impact Meters is now double that I normally paid them and they are expecting me to pay someone else's bill.

They are totally unwilling to assist me to rebill me until 30/06/2023 - which I know they can. I am 100% sure that this is not the first time that I client gave notice late due to not knowing the process so there must be a way to rectify the situation.

I am now waiting for the manager - Tony Nunes to phone me back as the CC agents have been putting me on hold now numerous times because they are just *********** and unwilling to assist - not to mention rude! and the telephone bill for phoning Impact Meters are almost more than the electricity bill!!!