Cut my electricity after paying and emailing

I am absolutely disgusted at this terrible service.<br> <br> I am now sending you proof of payment for the FOURTH time. I paid the amount due on the 26/12/2015.<br> <br> I sent emails to follow up on the receipt of the payment confirmation twice!! No response!!!! On the email address on your website. This is really not right, now you go and cut my electricity and charge a reconnection fee. Sis!<br> <br> I refuse to pay anything extra, I paid what I needed to on time. If this doesn't get sorted by the time I get home, I have full capacity to take this further.<br> <br> The guy at impact tells me that if nobody replies on my mail that means that haven't received the proof of payment.... I am beyond that pathetic reply.