****py services

I was with impact services since 2016 and what we have recieved as a service is nothing short of mediocre of services. this year our bill started spiking with no logical explanation and then we thought becuase we had a helper maybe she was not being conservative during the day but then the helper left, there is no in the house from 7 till at least my 13 year old daughter comes from school which is around 14:30 and on weekends we almost not home but the bill has been on the incline ever since ranging from R1500 to R2500 and such that when we asked for audit or explanation no one has time to explain this and to make this worse when we couldn't pay the R3000 that was a bill of the previous month and send an email to them explaining the work situation that resulted of me having to double invoice the company for October and requesting to make the payment of R5200.00 of which is the bill of two months of a house that has only 3 people living in there, there was no response and when you call there is no answer but then yesterday we were hit with discontinuation of electricity, when we spoke to them we were told that arrangements cannot be done after discontinuation where i had sent email to them way before the discontinuation, it is funny how the email is not attended to until after they discontinues. this people they have a billing issues and they are not prepared to listen to anyone. we have even asked that we be present when they do their meter reading and they show us how do they calculate the invoice of which as customers we are entitled to this but this fell on deaf ears. I pray that someone can do something about this company or MAMRE must not use their services because this is just ***** and *******